Early morning welcome at Exeter bus station

An 80 year old friend insisted on a journey from Madrid to Exeter via Bristol airport, arriving in Exeter at 4 am today.
A taxi was booked for her, but she needed to get to it across the road. Unbidden, an employee at the bus station asked her how she was getting home and escorted her and her luggage across to the waiting Gemini taxi.
Yes, I know that is what should happen - but well done to the often maligned bus station staff for looking after her so well.