Understanding and managing human error #InaNutshell

The latest In a Nutshell video comes from John Baker, Silver Moor Consultancy who shares his expert advice on how to understand and manage human error in the workplace.

He talks about how mistakes provide a real opportunity to learn and improve your business.  'A common response to an error is to sanction the person in some way; either through formal discipline, or by sending them for remedial training.  Whilst this may be emotionally satisfying for their manager, ultimately it is futile', says John.

John goes on to explain the three areas that need exploring when effectively managing human error in the workplace.

To find out more contact John via email at john.baker@silvermoorconsulting.co.uk or call her on 01934 824609

For more expert advise sharing videos, visit the In a Nutshell YouTube channel
https://www.youtube.com/channel/UC5cSpx70s-oEUC9pS271wGA