Barratt Homes in SW celebrates 5 star status

Local housebuilder Barratt Homes is celebrating after receiving a major national award from the Home Builders Federation (HBF). The house builder has achieved a 90% customer satisfaction score and 5 star rating after it took part in a nationwide survey. Barratt Homes is the only major national housebuilder to have been awarded the maximum 5 star rating for seven years in a row by the HBF.

Barratt Homes took part in the UK-wide survey of more than 45,000 homebuyers which revealed that over 90% of Barratt customers would recommend the homes to a friend. The high customer satisfaction for Barratt Homes comes from checking more than 400 details throughout the build process and three separate inspections are involved before any front door keys are handed over. The HBF’s star rating scheme is designed to provide home buyers with information to help guide their decision.

Sara Parker, sales director of Barratt Homes, said: “To achieve over 90% customer satisfaction for seven years in a row shows that we build high quality homes which customers love living in and would recommend to a friend. We take an enormous amount of pride in the high levels of build quality and service we deliver for customers across the region, and we’re proud to be a 5 star housebuilder. To be the only major national housebuilder to have been awarded the 5 star status for seven years in a row is something to really shout about locally.”

Stewart Baseley, executive chairman of the Home Builders Federation said; “The customer satisfaction survey is an established barometer for measuring house builder’s customer service levels. The scheme is an independently monitored survey of the people who really matter to our industry, our customers. To achieve such a high level of customer satisfaction, especially at a time when housing output overall is increasing rapidly, requires commitment from board room to site, and is a fantastic achievement.”