Exeter-based firm demonstrates commitment to customer service

The Exeter-based company, Devon Caravans, has been recognised with coveted NCC Approved Distributor status. This achievement reinforces Devon Caravans' commitment to best practice and to treating consumers in a fair and honest way while delivering an exceptionally high standard of customer service.

The NCC Approved Distributor scheme is one of four consumer-focused initiatives developed by the NCC (National Caravan Council), the trade body for the UK tourer, motor home, holiday and park home industries of which Devon Caravans are members.

At the heart of each scheme is a Consumer Code of Practice establishing the benchmark for how an NCC member business should undertake all relations with its customer base. After a comprehensive independent on-site assessment, Devon Caravans was found to meet all of the strict criteria governing the scheme and was awarded ‘NCC Approved Distributor’ status.

Helen Young, General Manager at Devon Caravans says, “We’re delighted to have been recognised as a company that treats its customers with respect and deals with them in an open, honest and friendly way. We are distributors of holiday homes and lodges throughout the South West and have a valued and loyal customer base having built our business on word-of-mouth recommendations arising from positive experience.”

Frank Finch, NCC Codes Manager says, “Devon Caravans has successfully demonstrated that it operates to the high standards of customer service that the industry recognises as its benchmark. NCC Approved businesses provide customers with greater protection than is required by law and consistently aim to improve their offering by seeking and acting upon customer feedback.”

For more information on Devon Caravans visit www.devoncaravans.co.uk or call 01404 823999. For more information on the NCC and The NCC Approved Distributor scheme visit www.approveddistributors.co.uk