The Exeter hires Isobel Langton as new Chief Executive

Health and protection insurer, The Exeter, has today announced that Isobel Langton will succeed Andy Chapman as their new Chief Executive and will be joining The Exeter in April 2021. Isobel’s appointment is subject to regulatory approval.

Andy Chapman announced his intention to retire in February 2020. The search for his replacement began a year ago but has been delayed due to the Coronavirus pandemic.

Isobel is a widely experienced senior executive with strong financial, operational and relationship management skills, spanning over 30-years within the insurance industry. Most recently Chief Executive of Royal London’s Intermediary Division, Isobel created and implemented strategy for their protection business and led the pensions business through a period of significant success, driving value for both intermediaries and customers alike. Prior to that, she was Group Customer Service Director at Royal London and has also held senior roles within Scottish Life and Irish Life Assurance.

Wallace Dobbin, Chairman at The Exeter, said: “Isobel is a naturally inspirational and collaborative leader with deep knowledge and experience within our sector. We knew that we wanted someone who had experience of running a large business, but just as importantly was the right cultural fit.  Isobel not only has a passion for delivering excellent customer service and is committed to the ideals of mutuality, but she is focused on developing high performing teams.”

Isobel Langton said: “The Exeter has an excellent track record and Andy has created a truly member-focused organisation with a highly engaged team. It was clear to me that this is an organisation with real purpose, something that is hugely important in current times.  I am excited by the opportunities ahead and what we can achieve together.”