South West Water are freezing prices and investing in services

South West Water plans to invest almost £160million in improving its services in 2014-15, and freeze standard tariffs and standing charges for all its household and business customers until April 2015.

A total of £430,000 per day will be spent on improving the region's vital water and sewerage infrastructure in 2014-15.

The year's investment is part of a £700million programme between 2010 and 2015 which supports 4,000 jobs in the wider regional economy.

Exeter is one particular area that will benefit from South West Water’s new improvements. £4.4million is being spent on schemes to protect customers from sewer flooding in our city as well as other locations such as Plympton, Truro and Tuckenhay near Totnes.

There are many areas in which South West Water plan to make improvements including better bath and tap water quality in areas that need it.

South West Water are also planning more investment in hydro-electric renewable energy schemes.

The £50 Government Contribution for all South West Water's household customers will continue to reduce bills again this year. Around 13,000 customers switching to a meter are also forecast to reduce their bills by an average of between £300 and £400 this year.

South West Water Chief Executive Chris Loughlin said:

"At a time when household budgets are under pressure, we're pleased to have been able to confirm a price freeze for customers and businesses until April 2015, as well as our proposals to keep average bill rises below inflation to 2020."

"Along with the freeze, customers will continue to benefit from the £50 Government Contribution, so many will see their water bill reduce.”

"But a price freeze does not mean an investment holiday for us. We're investing £430,000 a day in our infrastructure to improve tap water quality, help the environment and protect people from sewer flooding - especially as we are experiencing wetter winters. “

"We will be investing in protecting customers from sewer flooding across the region and in particular we're pleased to be trialling our 'Downstream Thinking' approach to managing storm water, working with nature to water and prevent it from overloading our sewers and flooding homes and gardens."

Exact charges paid by customers will vary according to the services they use, their tariff, the amount of water they use or the rateable value of their property.

To read all the areas that are set to receive improvements please visit https://www.southwestwater.co.uk/index.cfm?articleid=11313.