WiFi SPARK’s success in the healthcare sector
There are many contributing factors to the patient experience when receiving care at NHS hospitals and WiFi is one such provision that has an increasingly important part to play.
From helping patients to remain connected to the outside world during extended periods of care to providing hospitals with a unique, scalable and customisable platform from which to communicate, WiFi services are making a vital, and highly valued, contribution to hospital wards across the country.
With hundreds of NHS locations serviced nationwide, Exeter based WiFi SPARK is a specialist provider of wireless services that has applied its fully customisable, secure, high performance solutions for wireless or wired Internet access in hospitals and Trusts across the UK.
For some, WiFi services may seem like a ‘one-size-fits-all’ proposition but in reality, especially in the NHS, this couldn’t be further from the truth. Whilst the concept of wireless connectivity may seem intangible, the personalisation and possibilities that WiFi SPARK can offer are very clear to see, particularly within the healthcare environment.
WiFi SPARK has grown its health sector portfolio by offering a completely tailored service to suit each NHS Trust’s requirements. Employing adaptable features, WiFi SPARK’s NHS customers benefit from a truly personalised WiFi service and in turn, end users benefit from an unrivalled WiFi experience.
“As with any sector, healthcare has very specific needs and demands, and with our unique SPARK® gateway, we can deliver above and beyond expectations,” comments Matt O’Donovan, the company’s Managing Director.
“For the NHS, the patient experience is paramount and each Trust is eager to find new and exciting ways to communicate with their patients during the course of their care – and to stay one step ahead.
“As such, the NHS Trusts we work with have truly embraced all new technologies and have brought them together, using our specialist technology, to coordinate them through one platform. In this way, patients can access all their online resources from one location and the experience is intuitive and seamless.
“Patients who come to the NHS expect to receive a standard of service, and part of this now is the provision of WiFi to help them access information and to remain connected to everything that matters to them. This becomes particularly pertinent for those requiring ongoing care and together with our clients, we endeavour to offer an enhanced experience that will allow simple, relevant and cost effective internet access, whilst in the care of the hospital.”
As with all its clients, WiFi SPARK not only works to provide personalised solutions backed by a true 24/7 round the clock support service, offering the Trust a true end to end service.
Trust branded User Experience Portals (UEP) can be created that not only inform users of what is happening in their Trust but also serve as a valuable means of collecting patient opinion such as survey forms and questionnaires. The UEP is effectively the first page that end users will see when connecting to the WiFi service which provides various login methods for accessing the Internet. From a scale perspective, each installation offers the very best utilisation of available internet connections with some sites supporting thousands of users online at any one time.
Working with each client, WiFi SPARK in many cases can provide the infrastructure and SPARK® platform free of charge to the Trust. Many Trusts choose to also offer WiFi access for free for a limited period of time, with tiered packages available to buy at reasonable rates, giving choice to the patient and a source of revenue to the hospital.
