Exeter computer firm expands

Exeter-based Bluegrass Computer Services has expanded and moved offices following a huge increase in business.

The company which offers 24/7 computer support 365 days per year, has won substantial business with the Rigby Group, an international parent company for a £1.8 billion portfolio of highly successful businesses operating across Europe, the Middle East and North Africa, including SCC, Europe’s biggest independent technology solutions provider.

As a result, Bluegrass has taken on 2 new engineers plus 2 staff and moved offices to Courtenay House at Pynes Hill. From their new headquarters, the company is also offering 24/7 support to two other Rigby Group businesses, Coventry Airport and Capital Air Charter based in Exeter.

In a separate deal, the Eden Hotel Collection has also signed up with Bluegrass for similar services. The company boasts eight quality hotels in Somerset, Gloucestershire, Warwickshire, Worcester and Devon including Bovey Castle.

‘This has been a major coup for Bluegrass,’ said MD David Thomas. ‘We have been moving towards expanding our 24/7 computer support for some time now, particularly in the international sphere where this kind of service is essential.

‘We currently look after twelve businesses on this basis plus many more with extended hours including weekends. It is a business need that we have expertise in and are happy to fulfil.’

Mr Thomas foresees creating even more jobs as the business continues to grow and succeed.

He launched the company in 1999 out of his own frustration at not being able to find good computer support. It is still essentially a family-run business providing outsourced computer support to a huge range of businesses, large and small. The company has expanded carefully and steadily and now looks after more than 200 clients. But the vision remains the same.

‘We wanted to create a truly ethical company that does things honestly and in the best interests of our clients.

‘We spend whatever time it takes to get to know our clients and understand their business so that we can provide the right kind of support in their particular sector.’

One Bluegrass innovation has been a comprehensive dashboard system that monitors all work in progress and flags up possible problems. Later this year Bluegrass will be providing a real time dashboard of service to its clients.

‘Often we’re able to tell a client we spotted a problem and that it’s already been dealt with it, before the client has even noticed,’ continued Mr Thomas.

And they’ve moved with the times. Bluegrass offer not just computer support, cloud solutions and anti virus but also business continuity, telephony, broadband and hosting.