Mental health is a difficult subject in customer service. In an often-stressful environment it’s a big concern, how do you make a difference?
When someone phones our team at Westgate for IT support, it is usually the case that the client or enquirer are having problems with their workstation. They are already frustrated and that frustration can attach on to the person answering the call. We don’t often get phone calls where the client is bouncing with joy and happy with their current IT set up but we do get a lot of thanks, daily, in the form of online reviews or through our...
Exeter’s oldest building is hotting up with an environmentally friendly heating system.
St Nicholas Priory in Exeter is probably the oldest building in Devon, boasting rare Norman architecture, but a brand-new heating system will soon see it brought bang up to date without impacting on the historic structure.
After years of closure, Exeter Historic Buildings Trust took over St Nicholas Priory in 2018, with the intention of painstakingly restoring the ancient building and adapting it for public use. Since reopening, it has become a thriving community venue hosting an...
Yesterday provided some very interesting housing market intelligence. Hard data from HMRC and market commentary from Rightmove showed that the only certainty is uncertainty and there is no need to rush into buying a home today if you don’t actually need to move home tomorrow. Perhaps Time, Time, Time is the new Location, Location, Location
For me, the most telling commentary was from Rightmove for whom the current level of housing market uncertainty rendered them unable to provide guidance on their future profitability. Rightmove’s revenues are generated from estate agents and...
Two Exeter climate scientists have received prestigious awards from the Royal Meteorological Society (RMetS).
Professor Adam Scaife and Professor Richard Betts MBE, both of the University of Exeter and the Met Office, have won the Buchan Prize and the Climate Science Communications Award respectively.
The Buchan Prize recognises Professor Scaife’s recent work on the atmospheric dynamics behind seasonal predictions, published in Society journals and “adjudged to contain the most important original contribution or contributions to meteorology”.
Seven people in Exeter are celebrating today after winning £1,000 each thanks to their lucky postcodes.
EX2 5AR and EX4 1PA were both announced as winners with People’s Postcode Lottery on Tuesday 23rd June 2020.
There were four winners in EX2 5AR with a further three players winning with EX4 1PA.
People’s Postcode Lottery ambassador Danyl Johnson sent his well-wishes to the winners. He said: “Congratulations to our winners! I'm thrilled for them and I hope they treat themselves to something nice with their winnings."
Restrictions at Devon’s Recycling Centres are to be eased further this week, with personal vans allowed to bring household waste from Wednesday 24 June. Vans will need to pre-book their visit at three of the county's busiest sites.
To ensure the recycling centres have enough capacity to serve as many people as possible, and to keep unloading times to a minimum, vans will only be able to bring the same amount of waste that would fit in a normal sized family car or trailer.
For example, standard vans such as a Ford Transits, VW Transporters or Vauxhall Vivaros should be no...
Fore Street in Topsham could be temporarily turned into a pedestrian zone, under new plans being put forward for consultation.
Officers from Exeter City Council and Devon County Council are looking at ways of getting Topsham back to business following the coronavirus pandemic, keeping businesses, shoppers and visitors to the town safe.
A number of the town’s streets, have very narrow pavements, and in Fore Street the shops open up onto the pavements, making social distancing very difficult. A number of options to create a safe shopping environment have been assessed in...
Innovative and award-winning self-catheterisation specialists Hunter Urology based in Exeter, has ‘Rocked the World’ of medicine with its ground-breaking development of EmtevaPure®. The new product designed for women which has taken years to bring to market is the world’s first catheter to dissolve entirely in water in just 30-60 minutes!
Established in 2001, Hunter Urology is based on the Exeter Airport Business Park with six employees and a T/O of just under £1m with an overall 20% growth last year. Revenue is split 50% internally within the UK and 50% export – Hunter Urology is...
The UK’s first and only manufacturer of aluminium composite panels (ACPs) has secured a £9 million finance facility from HSBC UK to diversify its product range, move into new markets and safeguard the future of the business amid the coronavirus crisis.
Multipanel UK, which is based in Exeter and typically makes ACPs for industries such as sign making, exhibition stand design and architecture, has used the funding to make changes to its core product to meet demand from other industries for screen materials that can be used in shops, offices and leisure facilities. The funding was...
Estate agents will be telling all with ears to hear that the Exeter housing market is open for business, but their words may well turn out to be a false dawn
House prices are meaningless without meaningful levels of housing transactions
We believe that now is a dangerous time to either be buying or selling a home, because there is currently no reliable indicator of house prices. The proof point for house prices is the level of housing transactions, without a firm foundation of housing transactions house prices are as secure as houses built on sand.
