10 benefits of using free live chat software on your website

Running a business online is all about being visible in the best possible way. Now, when we say the best possible way, it means that you are always available to engage with not only the existing but also the prospective clients. When you have a free live chat software on your website, you will be able to do just that. There are a number of reasons why your business needs the best free live chat software. Before we go deeper into the reasons, let us understand what free live chat actually is. This is a communication tool that is automated and your can use it to keep in touch with our clients at all times so that you do not miss any visitors who may come to your website and offer the opportunity for a conversion. This is because every visitor counts and could add up to big revenues at the end of the day. Plus, engaging with the various visitors via free live chat helps you ensure that no visitor goes unnoticed or untapped, and it also makes you look more professional even as you spend small marketing bucks. It also ensures that your marketing efforts are all justified and they culminate in meaningful engagement or at least the opportunity for the same. 

Here are the top ten benefits of using free live chat:

1. Spend Less and Earn More: When you invest even in the best free live chat software, you can be sure that you will be spending a very small amount, but the pay off will be great because the simplicity of being visible and available at the same time can build brand loyalty and a brand following like none other. You would be able to get a great ROI or return on investment for this since it can up the rate of conversions within a very small spend. Therefore, it is always a good idea to invest in a live chat software. 
2. Better Customer Satisfaction: The sight of a free live chat bot in a corner of the website could actually be a very reassuring sight. It not only tells the customers and the visitors that you are a professional website with a complete team and ops behind the name, but it also promises that you will be able to get the best customer service when it comes down to after sales services. This also ensures that people end up taking more time to go through your website. 
3. Stay in Touch with Customer Issues: When you do not have a free live chat software for your website, you may end up missing the issues that your customers have. Many customers shy away from the rigmarole of making lengthy calls and waiting for the customer care to actually pick up and listen to their problems. But if you have a free live chat software on your website, it gets easier for them to simply drop a message and get a quick resolution to their issue. This builds deep customer trust and it also helps them spread the good word about your stellar customer service record. 
4. More Sales: When you are available for engagement, you will always get the questions right then and there, rather like being in a store where a customer walks in and tries to make a purchase on the spot. When you are on hand to answer the questions instantly, there are more chances of a sale happening. 
5. Smaller Team, Lesser Cost: When you have a free live chat software, you will find that you are able to retain a smaller team since you do not need to have people from a call center waiting to answer the calls that your clients or prospects place. You can then make do with lesser costs which ensures that you can then invest the same money in other marketing efforts that will bring in a wider and larger ROI. 
6. Competition Beaten Dry: When you have the best free live chat software at your disposal, you are able to rise above the competition since you are right there to answer all the questions that are set forth by your clients and prospects. 
7. Increase in Reach: When you install a free live chat bot on your website, you are also ensuring greater reach. The visitors will always feel like they have an added edge over those who go to other websites. Having a free live chat software ensures that you have more than just a software and hence you would be able to get the most out of each visitor’s attention span and help retain it in the best way possible for a great conversion rate. 
8. Active Versus Passive: When you simply have a website, you are being passive about things. But when you have a free live chat software, you are ensuring that you are out there at the helm of things and ready to take the bull by the horns so that any questions that need to answered to help people make a choice in favor of your brand or business, can be made. This shows that you are actively involved in the decisions of your customers and hence it will engage them in a far better manner. 
9. Brings errors to the fore: When you have a free live chat software on the website, then you can instantly find errors that may be lurking in your website especially when it comes to the pages that turn unresponsive. This is because you would instantly get a question about the same from a customer and you would have to look into the issue to fix it before the customer gets away. 
10. 10. Remove Location Barriers: Whether you are in the same country or a whole other time zone, the free live chat software would always be awake and ready to engage with all the visitors to your website, irrespective of the time or the fact that you might be busy!