RBS to compensate customers

Royal Bank of Scotland (RBS) has promised to compensate customers who were unable to make card payments yesterday evening.

Customers from RBS , Natwest and Ulster Bank were all affected by the systems issue which left many customers being unable to make credit and debit card payments between 18:30 and 21:30.

In a statement released this morning, RBS wrote: “We would like to apologise to our customers. If anyone has been left out of pocket as a result of these systems problems, we will put this right.

“If you experience any issues this morning, please get in touch with our call centres or come into our branches, where our staff will be ready to help.”

The system issue fell on ‘Cyber Monday’ one of the busiest shopping days of the year where online retailers are known to offer large discounts on their goods.

Retailers estimate that nearly £600Million were spent online yesterday while prices.

Yesterday’s systems issues follow  similar problems 18 months ago which saw service stalled for several days.

Many people have been left frustrated by the news taking to social media to vent their anger

Callum Fairclough wrote: “As per usual @NatWest_Help more concerned with trying to sell me offers on accounts than providing me with accurate information.Useless

Christy wrote: @NatWest_Help Do you know when this is resolved? I have no way of getting money as all three of my cards are with Natwest!?

Lydia Vye wrote: @NatWest_Help Good to know, however, the lack of information last night was unprofessional and deeply concerning for all customers.