Patients highly rate the RD&E in CQC annual inpatient survey

Patients at the RD&E highly rate the services provided, according to survey results released this week.

The annual Care Quality Commission (CQC) Inpatient Survey looked at the care of 706 inpatients who were discharged from the RD&E in July 2018. Patients assessed the Trust on a variety of areas during their stay, including the time it took for patients to get a bed on the ward, the care received from clinical and non-clinical staff and their overall views of the care and services provided by the Trust.

Overall, around half of the RD&E’s scores were in the top 20% of all Trusts who were surveyed, with the RD&E rated as the highest scoring Trust in the following areas:

• If there were enough nurses on duty throughout their stay
• If patients had confidence and trust in other clinical staff treating them (e.g. physiotherapists, speech therapists and psychologists)
• Whether their discharge was delayed
• How long that delay was

Em Wilkinson-Brice, Chief Nurse and Deputy Chief Executive, said: “We are really pleased with these results which highlight the hard work and dedication of our staff who provide the best possible care to our patients. We particularly value the results of the inpatient survey as they come directly from our patients and shows how they feel about the care and services that we provide.

“As with all surveys, we will take the results on board and look for any areas where we can improve.”